CAHPS®* -- a program of the U.S. Agency for Healthcare Research and Quality -- is an independent research firm that measures member satisfaction with health plans, health care, physicians, and specialists as well as member perceptions on customer service, claims processing, administrative practices and procedures.
Unity's Measurement Year 2009 (reported in September 2010) CAHPS®* Survey Results
| Category |
Unity Score |
National Average |
| Rating of Health Plan |
78.34% |
60.38% |
| Customer Service |
91.92% |
83.34% |
| Claims Processing |
93.01% |
87.62% |
| Rating of Health Care |
76.02% |
74.62% |
| Rating of Personal Doctor |
80.54% |
82.05% |
| Rating of Specialist |
81.25% |
80.90% |
| Getting Needed Care |
84.63% |
85.80% |
| Getting Care Quickly |
82.51% |
86.16% |
| How Well Doctors Communicate |
93.29% |
93.74% |
*CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
1Based on Commercial all lines of service
The source for data contained in this publication is Quality Compass® 2010 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass 2010 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
