CAHPS®*-- a program of the U.S. Agency for Healthcare Research and Quality -- is an independent research firm that measures member satisfaction with health plans, health care, physicians, and specialists as well as member perceptions on customer service, claims processing, administrative practices and procedures.
Unity's 2008 CAHPS®* Survey Results
| Category |
Unity Score |
National Average |
| Getting Needed Care |
83.50% |
84.63% |
| Getting Care Quickly |
82.03% |
86.33% |
| How Well Doctors Communicate |
95.20% |
93.23% |
| Customer Service |
89.93% |
81.87% |
| Claims Processing |
94.18% |
86.56% |
| Rating of Personal Doctor |
78.04% |
81.41% |
|
Rating of Specialist |
81.14% |
80.52% |
| Rating of Health Care |
78.45% |
73.73% |
| Rating of Health Plan |
71.68% |
59.84% |
For more information on Unity's Quality Improvement Program goals, processes and outcomes concerning care and service, or to obtain a copy of Quality Improvement Program information, call 888-829-5687.
*CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
