Quality Care and Service With You in Mind


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Unity’s Member Promise

Providing excellent customer service is a company-wide goal at Unity Health Insurance. Every employee is dedicated to ensuring that you receive the high level of service that you deserve.
We Strive to:

Unity's Customer Relations Results (January through September 2009)
Every year our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.

 

 Customer Service Goals

 Result

Average Speed to Answer (in seconds)

 Less than 20 Seconds

 11 Seconds
Percent of Abandoned Calls

 Less than 3%

 1.07%
Accuracy and Completeness of Responses

 99%

 98.67%


 

 Enrollment Goals

 Result

Keying Accuracy

 99%

 99.72%
Days to Mail New Group ID Cards

 5 Days 

 2.02 Days
Average Days to Key Enrollment Changes

 7 Business Days

 1.8 Days


 

 Claim Processing Goals

 Result

Non-investigated Claims Paid in 30 Days

 100%

 100%
Investigated Claims Paid in 60 Days

 100%

 100%
Financial Accuracy

 99%

 99.1%
Attribute Accuracy

 97%

 98.89%
  
Tell Us How We Can Improve
Unity's Vice President of Operations wants to hear from you! Email Gail Midlikowski.