Providing excellent customer service is a company-wide goal at Unity Health Insurance. Every employee is dedicated to ensuring that you receive the high level of service that you deserve.
We Strive to:
Unity's Customer Relations Results (January through September 2009)
Every year our strategic business plan includes setting customer relations goals. We monitor our results regularly to make certain we are delivering the best service possible.
|
Customer Service Goals |
Result |
|
| Average Speed to Answer (in seconds) |
Less than 20 Seconds |
12 Seconds |
| Percent of Abandoned Calls |
Less than 3% |
1.12% |
| Accuracy and Completeness of Responses |
99% |
98.84% |
|
Enrollment Goals |
Result |
|
| Keying Accuracy |
99% |
99.38% |
| Days to Mail New Group ID Cards |
5 Days |
2.42 Days |
| Average Days to Key Enrollment Changes |
7 Business Days |
0.2 Day |
|
Claim Processing Goals |
Result |
|
| Non-investigated Claims Paid in 30 Days |
100% |
99.9% |
| Investigated Claims Paid in 60 Days |
100% |
100% |
| Financial Accuracy |
99% |
99.97% |
| Attribute Accuracy |
97% |
99.15% |
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