Important Contact Information

Where to find information when you have questions

Topic

Where Available

To check the formulary status or restriction status of a drug

To obtain a copy of Unity’s Prescription Drug Formulary

Find the Drug Formulary under Quick Links in the Member section of unityhealth.com

To appeal a Prior Authorization denial

Call Unity's Customer Service at 800-362-3310

To speak to a clinical pharmacist about why a Prior Authorization Request was denied

Call Unity's Clinical Pharmacy Program at
888-450-4884

For criteria for coverage of a medication

Call Unity's Clinical Pharmacy Program at
888-450-4884 or find Medication Prior Authorization information on unityhealth.com

Early refills, vacation supplies, emergency supplies, new member supply, reimbursement of medications purchased out-of-pocket

To enroll in the RX90 Extended Supply program or the Specialty Pharmaceuticals program

Call the UW Health Pharmacy at 866-894-3784 or Hometown Pharmacy at 888-846-1819

To inquire about the RX90 Extended Supply program or the Specialty Pharmaceuticals program