Important Phone Numbers

When to Call	Who to Call	Phone Number
To check the formulary status or restriction status of a drug	Unity Customer Service	1-800-362-3310
To obtain a copy of Unity's Prescription Drug Formulary	Unity Customer Service	1-800-362-3310
To appeal a Prior Authorization denial	Unity Customer Service	1-800-362-3310
To speak to a clinical pharmacist about why a Prior Authorization Request was denied	Unity Clinical Pharmacy Program	1-888-450-4884
Early refils, vacation supplies, emergency supplies, new member supply, reimbursement of medications purchased out-of-pocket	Unity Pharmacy Services	1-800-788-2949