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Smart Consumers

The more you know, the better your health plan can work for you.

Interacting with your Primary Care Physician
During an appointment, it’s sometimes hard to remember everything you need to ask.  Print this appointment checklist to help you prepare for your appointment.

Assessing the quality of a health plan
Here are some resources that will help you research the quality of your health plan.

• Accreditation from groups like the National Committee for Quality Assurance
• Consumer Assessment of Healthcare Providers and Systems (CAHPS) report from the Agency for Healthcare Research and Quality
• Patient experiences with the plan
• Physician experiences with the plan

Understanding your coverage
Pay special attention to:

• The scope and size of the insurer's provider network
• Copayment, deductible and maximum out-of-pocket expenses
• Maximum amounts that insurance will pay
• Prior authorization requirements

Taking the time to learn the basics of plan coverage helps you avoid unexpected bills.

Determine your financial responsibility before receiving services.

Use A-Z Health Topics
Research symptoms, diagnoses and treatments and get helpful tips on self-care through Unity's Health Topics library. You can use the interactive “symptom checker” tool to help determine if you need to see your Primary Care Physician or if the condition can be self-treated.

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